1. Scope
These General Terms and Conditions (GTC) apply to all treatments at Physiotherapie Waidfuss, a sole proprietorship owned by Philipp Schröder, Hönggerstrasse 118, 8037 Zurich (hereinafter «the Practice»). By booking an appointment or signing the registration form at your first visit, you confirm that you have read and accepted these GTC.
2. Appointments and cancellations
Your appointment is reserved for you. If you are unable to attend, please cancel at least 24 hours in advance by phone (044 585 99 49), by email (info@physio-waidfuss.ch) or via online booking. This allows us to offer the appointment to patients on our waiting list.
For cancellations less than 24 hours before the appointment or if you do not attend, we charge a cancellation fee of CHF 70 for appointments covered by health or accident insurance and CHF 85 per booked 30 minutes for private appointments. By law, this fee cannot be charged to your health or accident insurance and will be invoiced to you directly.
In justified exceptional cases (e.g. an emergency, acute illness or an accident), we waive the fee.
If you arrive late, the treatment time is shortened accordingly so that subsequent appointments can start on time. For treatments covered by accident insurance, billing is based on the actual treatment time; the time lost due to your late arrival may be invoiced to you directly.
3. Billing and payment
We usually bill physiotherapy prescribed by a doctor directly to your health or accident insurance (tiers payant); in some cases, you will receive the invoice yourself. Your health insurance will charge you for the annual deductible (franchise) and co-payment.
You are responsible for any services not covered by your insurance. If it is unclear whether a treatment is covered (e.g. medical training therapy or a large number of sessions), we recommend obtaining cost approval in advance. We will be happy to help you with this.
Private services and cancellation fees are payable within 30 days; on site you can also pay by card or TWINT. For late payment, we charge CHF 10 for the second reminder and CHF 20 for the third reminder. After that, we may recover the claim through legal proceedings or a debt collection agency. For this purpose, you release the Practice and its staff from patient confidentiality towards debt collection agents and the competent authorities, to the extent necessary to enforce the claim.
Please check the copies of invoices from your insurance and let us know about any discrepancies. We will of course correct any mistakes on our part.
4. Data protection and patient records
We process your data in accordance with the Swiss Federal Act on Data Protection and are bound by professional secrecy. We only share data to the extent necessary for treatment and billing: with referring doctors, your insurance or its medical examiners, and our IT, booking and billing service providers (e.g. scheduling, online booking, SMS reminders), with whom we have data protection agreements.
We keep your patient records for 20 years after your last treatment and then securely destroy them. You have the right at any time to inspect your records, to receive a copy (we will inform you of any costs in advance) and to have incorrect information corrected. Further details can be found in our Privacy policy.
We send administrative messages such as appointment confirmations, rescheduling notices and invoice copies by email. These emails are not encrypted, so unauthorised third parties could potentially read them. Medical reports are only sent via secure channels. If you do not wish to receive emails from us, please let us know. You can withdraw your consent at any time by emailing info@physio-waidfuss.ch.
5. Registration form
New patient? Please complete our registration form, sign it and bring it to your first appointment.
Download the registration form (PDF)
6. Final provisions
Swiss law applies. The place of jurisdiction is Zurich, unless the law provides for another mandatory place of jurisdiction.
We will inform you of any changes to these terms and conditions before they come into effect. For ongoing treatment series, the version you accepted at the start applies. If any provision is invalid, the remaining provisions remain valid.
Physiotherapie Waidfuss, November 2026